Notes & @Mentions
mention
@mention
ticket notes
notes
One of the many benefits of EvantoDesk is the ability to easily collaborate on a ticket with members of the team.
Step 1
To start, click the 'Add Note' icon on the ticket screen.
Step 2
To mention a team mate, simply type @, followed by either their first name, last name or email address. Matching team mates will populate just below the note text-area - simply click on the name of the one you want to mention. The screenshot below shows this quite nicely.
Step 3
Finish your note then click the 'Add Note' button. The note gets added to the ticket, and the person you mention gets notified by email and on-screen.
Step 4
On-screen, a red notification appears in the top right corner of their screen, as shown below.
Step 5
They can then simply click the red notification to display all of their notifications. They can then either check the notification box to mark it as read or delete it. The shot below shows this in action.
Step 6
To access your notifications when there is no red notification alert (i.e. they are all marked as read), simply click your name in the top-right corner and then click the 'My Notifications' link, as shown below:
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