Extra Ticket Statuses
Ticket Status
Status
Statuses
Extra Status
Different status options can be added to the On Hold status. For example:
On Hold With Customer
On Hold With Partner
On Hold With Colleague
Go to Settings >Status Settings (in Ticket Related Settings).
Click on Add New and add a status.
Repeat process!
You can now select these Statuses when changing a ticket status, like so -
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