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Omit a Ticket from the Reports 
omit ticket from reports exclude ticket

There may be a time where you need to omit a ticket from the reports, perhaps because it has an imbalanced effect on the response times.

So, in order to omit a ticket, head to the settings screen and, under the ticket related settings section, click on the Report Settings screen.

On this screen you can omit tickets or re-admit tickets to/from the reports.

Simple as that!

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