Data Analysis
data analysis
reporting
reports
metrics
The report page is often all our customers need when analysing team performance however EvantoDesk also comes with in-depth data analysis functionality.
The data analysis pages allow you to really dig down deep into your data, generate your own charts and graphs and download a huge number of performance metrics.
There is a data analysis section for:
- Busy Time (shows you which periods of which day the tickets get created). Such a useful tool when planning your staff cover timesheets.
- Team (shows you more in-depth performance metrics than just the Report Page for your team).
- Happiness (shows you the happiness scores sent in by your customers, giving you the ability to drill down into the individual tickets.
- Company (shows you the in-depth performance metrics for each of the companies).