Switch on Notifications 


Video Transcript

Hello again!

In this short video, I am going to show you how to send a notification whenever a customer submits a new ticket or replies to an existing one.

To do this, let's select admin from the menu and then select Notifications under the workflows section.

We then have a variety of notifications that we can switch on or off.

So, for our example, let's send a notification to every member of the sales team whenever there is a new ticket or a new reply.

Whilst we're here, let's also switch on notifications to an agent whenever a ticket gets assigned to them.

Let's also turn on notifications whenever the agent doesn't respond quickly enough, or doesn't resolve the ticket quickly enough.

We then just need to click the Update button.

Lovely job. That's it!

Thank you for watching.